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Orchid Awarded Convention Housing Services from SAE International Through 2016

 

Salt Lake City, UT - Press Release

Orchid Event Solutions (OES) has been awarded a multi-year agreement to be the official convention housing service provider for SAE International for over 10 technology events annually through 2016.  Combined these meetings represent over 10,000 hotel room nights booked and over $1.7 million dollars in hotel room night revenue for the destination hoteliers annually.

SAE Logo resized 600

World Congress is SAE International's largest event and is attended by more than 9,000 Engineers, Industry Executives, Academics, Government & Military Officials and Consultants, as well as 150 Exhibitors from 45 countries.

"Orchid's use, understanding and implementation of Passkey's GroupMAX ME systems and features have streamlined a custom convention housing process which aids in maximizing our contracted room blocks.  Orchid provides SAE International a custom web site, eMarketing services and dashboard reporting.  Orchid's convention housing room block management combined with providing our attendees' excellent customer service and continuity year after year is why we are pleased to extend our partnership through 2016."
Cindy Cavanaugh
Event Buyer, SAE International

"Orchid is dedicated to being a valued partner.  We have had the pleasure of being the official convention housing service provider to SAE since 2004.  This stands as a testament to our commitment to providing the highest level of customer service to our clients and their attendees."
Tina Stark
Director of Sales, Orchid Event Solutions

SAE International:
SAE International is a global association of more than 133,000 engineers and related technical experts in the aerospace, automotive and commercial-vehicle industries. SAE International's core competencies are life-long learning and voluntary consensus standards development. SAE International's charitable arm is the SAE Foundation, which supports many programs, including A World In Motion® and the Collegiate Design Series™.

Convention Housing: Greater Palm Springs CVB Teams up with Orchid

 

An average of 350 days of sunshine per year and a thriving hospitality industry has solidified Greater Palm Springs as an ideal meeting location for event planners. To enhance benefits for meeting planners, the Greater Palm Springs Convention and Visitors Bureau (CVB) has teamed with Orchid Event Solutions - utilizing Passkey's GroupMAX hotel booking technology - to offer comprehensive full service convention housing management to its client base.

Following an extensive RFP and review process, Palm Springs selected Orchid Event Solutions as the official housing convention housing service provider for the Greater Palm Springs area, due largely to its employment of Passkey's GroupMAX technology.

Palm Springs CVB Stacked 321

"Orchid Event Solutions is among the largest users of Passkey's GroupMAX, a system that planners everywhere know and trust; that made Orchid the obvious choice for us," said Robert R. Osterberg, director of convention sales and services, Greater Palm Springs CVB. "Using these tools, we can now provide superior housing services to clients and hotels alike, placing us on the same level as major destinations."

"The Greater Palm Springs CVB's recent brand launch and new direction promotes an 'oasis' concept for its nine distinctive cities, focusing on their unification into a single destination," Osterberg said. "This partnership promises to enhance our brand and the meeting experience for meeting planners and attendees by providing an easy and seamless booking experience throughout the destination. Orchid and GroupMAX's combined housing and marketing toolset not only helps to increase attendance and hotel bookings but helps to market the destination, our local attractions, hotels and restaurants. This, in turn, delivers greater economic value to the Palm Springs community."

GroupMAX provides event attendees with the convenience of online hotel booking, and automates inventory tracking and reporting for meeting planners and hotels. Reservations are seamlessly transferred into a hotel's central reservation system, reducing potential errors and labor costs associated with manual data entry.

"Working with the Greater Palm Springs CVB and their hotel community has been a great experience for our team. As a major user of Passkey's GroupMAX tool, we are confident of our ability to drive attendance and bookings for their events and pleased that our services can contribute to the success and growth of their community," said Tina Stark, director of sales, Orchid Event Solutions.

Greater Palm Springs Convention and Visitors Bureau
The Greater Palm Springs Convention and Visitors Bureau (CVB) is a Joint Powers Authority that serves as a coordinating agency for sales, marketing and promotional efforts aimed at potential tourism, corporate, incentive and convention group markets. The CVB is dedicated to a program of work to benefit and promote the hospitality industry in the member cities in Riverside County, which include Palm Springs, Desert Hot Springs, Cathedral City, Rancho Mirage, Palm Desert, Indian Wells, La Quinta, Indio and Coachella.

Passkey International, Inc.
Passkey (www.passkey.com) is the travel industry's de-facto standard hotel booking technology for meetings and events.  The Company's cloud-based platform, GroupMAX ME, is used by thousands of hotels, destinations and meeting planners worldwide to manage the hotel accommodation process for events of every size.  At the heart of GroupMAX ME is the ability for clients to offer event-specific web/mobile booking sites for event attendees to book their hotel rooms online while enjoying multiple stay and upgrade options.  With offices in the US, the UK and Singapore, the Passkey global network now includes over 90% of major US and UK Convention and Visitors Bureaus, as well as a wide range of hotels, casinos, resorts, meeting planners, corporations and meeting management companies.  

Orchid Awarded Multi-Year Agreement from ASHP for Convention Housing

 

Salt Lake City, UT, August 2012 - Press Release
Orchid Event Solutions (Orchid) was awarded a multi-year agreement from American Society of Health-System Pharmacists (ASHP) to be the official Convention Housing Service provider for ASHP’s largest event’s: the Midyear Clinical Meeting and the Summer Meeting. 

The Midyear Clinical Meeting is attended by more than 20,000 members and over 200 exhibitors from 86 countries.  Combined these meetings represent close to 50,000 room nights booked annually and over $10 million dollars of room revenue for the destination's hoteliers.  

ASHP Convention Housing Services

“Orchid’s professionalism, integrity, and excellence have made them a valued partner of ASHP.  Besides providing excellent housing management, Orchid understands the importance of maintaining quality relationships and providing personalized attention to our exhibitors and attendees.  Orchid’s services are one key to the success and growth of our convention room blocks.”
Fran Lappin Byrnes
Director of Conference and Convention Planning, ASHP.


 
“Orchid is thrilled to continue our long term partnership for convention housing services with ASHP.  Orchid has been the official convention housing service provide for ASHP’s Midyear Clinical Meeting and The Summer Meeting since 2008. We are dedicated to helping ASHP meet their event objectives. “
Tina Stark
Director of Sales, Orchid Event Solutions
 

American Society of Health-System Pharmacists:
ASHP is a national professional organization whose nearly 40,000 members include pharmacists, pharmacy technicians, and pharmacy students who provide patient care services in hospitals, health systems, and ambulatory clinics. ASHP is the only national organization of hospital and health-system pharmacists and has a long history of improving medication use and enhancing patient safety.  ASHP hosts a number of national-level meetings and conferences each year to provide health-system pharmacy practitioners with venues for updating their knowledge, networking with colleagues, enhancing their skills, and learning about the latest health-system pharmacy issues, products and technologies.

Orchid Event Solutions:
Orchid is a full service provider of online event registration and convention housing services with over 20 years of experience.  One of the nation’s leading convention housing services providers, Orchid's focus is to assist event organizers in maximizing their hotel room blocks and minimizing any risk of attrition.  Utilizing the leading hotel booking and management technology, GroupMAX ME by Passkey, Orchid provides event specific web/mobile booking sites, extensive sub block and exhibitor management, in-house customer call center and on-site attendee support. 

Orchid provides customized web/mobile multilingual online event registration services, software, on-site registration support,  secure payment processing, exhibitor registration and exhibit booth personnel allocation, name badge and ticket production, attendance tracking, CEU management and certification, computer and printer rental and lead retrieval services.

Orchid helps ACS Increase Convention Room Block Pickup

 

Orchid Event Solutions books 108 room nights outside of the original contracted block with GroupMAX’s wait list feature for American Chemical Society 243rd National Meeting & Expo

As the official convention housing service provider for the American Chemical Society’s National event, Orchid Event Solutions sought to fulfill the event’s contracted room block, while offering protection from hotel attrition clauses and providing a more efficient way to handle fax, mail and phone requests for hotel reservations.  Historically managing attendee reservation requests for sold out nights or room types was a very manual process and did not provide the best experience for attendees.

ACS - Convention Housing Services Client

TECHNOLOGY SOLUTION - Enable Passkey GroupMAX Wait List Feature

  • Increased room block pickup by accommodating event date and shoulder night requests
  • Reduced attendee request call volume with automated wait list night fulfillment

In the interest of preventing attendees from being turned away from the block, Orchid Event Solutions enabled GroupMAX ME’s wait list feature, addressing limited inventory availability concerns. When booking through the dedicated reservation website, attendees were able to enter their desired check-in/out dates and request to reserve room nights, even if no inventory was available that matched their preferred stay dates.

As nights were added to the wait list, Orchid Event Solutions automatically fulfilled requests as inventory became available. Shifting these requests online significantly improved block pickup and dramatically reduced time spent managing telephone requests.

Once a wait list night was accommodated, attendees instantly received a customized acknowledgement to inform them their request was successfully fulfilled.

“Implementing and managing the Wait List feature not only increased our contracted room block pickup, it also provided our attendees a much better booking experience. This represents just one of the ways Orchid Event Solutions continues to expand their services to maximize our room blocks and provide personalized service to our attendees.”
Nancy Todd
Manager, Conference Management and Vendor Relations

RESULTS

  • 108 unplanned room nights picked up
  • 85% of reservations booked online

 Orchid Event Solutions Deployed GroupMAX ME in 2007

 About Orchid Event Solutions, LLC (OES), Provides customized web/mobile multilingual online event registration forms,  secure payment processing, exhibitor registration and complimentary booth personnel allocation, on-site technical and registration staffing support, name badge and ticket production, attendance tracking, CEU management and certification, computer and printer rental and lead retrieval.

One of the nation’s leading convention housing services companies, OES focus is to assist event organizers in maximizing their hotel room blocks and minimizing any risk of attrition.  Utilizing the leading hotel booking and management technology, GroupMAX ME by Passkey, OES provides event specific web/mobile booking sites, extensive sub block and exhibitor management, in-house customer call center and on-site attendee support.  OES is the official Convention Housing Service Provider for Visit Salt Lake, Utah Valley Convention & Visitors Bureau and the Palm Springs Convention & Visitors Authority.

Orchid Expands Online Registration Development Team with addition of - Tim McPhie

 

Salt Lake City, UT - Orchid Event Solutions a full service provider of online and on-site event registration services, software and convention housing services for association, trade show, direct selling and government events expands its software development team with the addition of Tim McPhie.

McPhie brings over 20 years of software development and database design experience to Orchid.  McPhie’s recent experience has been large enterprise projects with the Department of Defense, OSHA Technical Center and Hexcel Corporation.  McPhie will be added to Orchid’s new product development team.   

About Orchid Event Solutions, LLC (OES), Provides customized web/mobile multilingual online event registration forms,  secure payment processing, exhibitor registration and complimentary booth personnel allocation, on-site technical and registration staffing support, name badge and ticket production, attendance tracking, CEU management and certification, computer and printer rental and lead retrieval.

One of the nation’s leading convention housing services companies, OES focus is to assist event organizers in maximizing their hotel room blocks and minimizing any risk of attrition.  Utilizing the leading hotel booking and management technology, GroupMAX ME by Passkey, OES provides event specific web/mobile booking sites, extensive sub block and exhibitor management, in-house customer call center and on-site attendee support.  OES is the official Convention Housing Service Provider for Visit Salt Lake, Utah Valley Convention & Visitors Bureau and the Palm Springs Convention & Visitors Authority.

To learn more, visit www.orchideventsolutions.com

Orchid Expands Online Registration Development Team with addition of - John Visser

 

Salt Lake City, UT - Orchid Event Solutions a full service provider of online and on-site event registration services, software and convention housing services for association, tradeshow, direct selling and government events expand its software development team with the addition of John Visser.

Visser is being added to the Orchid software development team to fill the position Project Manager.  Visser brings years of software development project management experience to Orchid, recently acting as the Project Manager for Overstock.com overseeing their Everging Business development team.  John will be responsible for overseeing new product development as well as all client production online registration releases.

About Orchid Event Solutions, LLC (OES)
OES Provides customized web/mobile multilingual and multicurrency  online event registration forms,  secure payment processing, exhibitor registration and complimentary booth personnel allocation, on-site technical and registration staffing support, name badge and ticket production, attendance tracking, CEU management and certification, computer and printer rental and lead retrieval.

One of the nation’s leading convention housing services companies  OES focus is to assist event organizers in maximizing their hotel room blocks and minimizing any risk of attrition.  Utilizing the leading hotel booking and management technology, GroupMAX ME by Passkey, OES provides event specific web/mobile booking sites, extensive hotel sub block and exhibitor management, in-house customer call center and on-site attendee support.  OES is the official Convention Housing Service Provider for Visit Salt Lake, Utah Valley Convention & Visitors Bureau and the Palm Springs Convention & Visitors Authority.

To learn more, visit www.orchideventsolutions.com

The Housing Connection – As our company evolves, so does our name.

 

Salt Lake City, UT, April 17th 2012 - Press Release - The Housing Connection, LLC , a full service provider of event registration and convention housing software and services, is celebrating 2012 with a  new look, new name and fresh appearance;  Orchid Event Solutions

the housing connection has changed it's name to orchid event solutions

"For years we have been growing our customer base and expanding our service offerings.  As one of the nation's largest convention housing service providers, we have also been providing customized online event registration, on-site registration, attendance tracking, lead retrieval, computer rental, name badge & ticket printing, graphic design and custom event brochures for quite some time.  Clearly, the name: The Housing Connection does not begin to encompass the extent of the services we provide." said Tina Stark, Director of Sales.

"2011 was a banner year for Orchid Event Solutions.  We provided Convention Housing Management Services for 70 City Wide Conventions in 29 destinations and event registration services for 130 conventions and meetings in 16 languages across 8 countries.  More importantly, our customers are prospering from our growth.  We have increased our software development team, added staff and resources to our in-house customer care center and are providing highly customized online event registration development at our fastest pace ever."  Commented Trent Hansen, Vice President Business Development

"As we continue to provide a much wider offering of event management services, we believe this new name more accurately reflects who we are today." Hansen concluded.

About Orchid Event Solutions, LLC -   www.orchideventsolutions.com

 

Orchid Event Solutions formerly the housing connection

Headquartered in Salt Lake City, Utah, with over 20 years of experience, Orchid Event Solutions provides customized web/mobile event registration services and software to support the unique business needs of our diverse customer base.  Services include customized multi-lingual and multi-currency event registration forms, secure payment processing, exhibitor registration and complimentary booth personnel allocation, on-site technical and registration staffing support, name badge and ticket production, attendance tracking, CEU management and certification, computer and printer rental and lead retrieval.

As one of the nation's largest Convention Housing Management companies, Orchid Event Solutions processes over 120,000 hotel reservations annually.  Our focus is to assist event organizers in maximizing their hotel room blocks and minimizing any risk of attrition.  Utilizing the leading hotel booking and management technology, GroupMAX ME by Passkey, we provide our clients and their attendee's event specific web/mobile booking sites, extensive sub block management, and with GroupMAX ME's RezHUB technology automated electronic room list management.  Orchid Event Solutions is the official Convention Housing Service Provider for Visit Salt Lake, Utah Valley Convention & Visitors Bureau and the Palm Springs Convention & Visitors Authority.

To learn more, visit www.orchideventsolutions.com.
Follow Orchid Event Solutions on Twitter @Orchidevents
Facebook.

Contact:

Trent Hansen
Vice President Business Development
thansen@orchideventsolutions.com
801-505-4101

Tina Stark
Director of Sales
tinas@orchideventsolutions.com
801-505-4103

 

Orchid Event Solutions adds 8 languages to online event registration

 
multilingual online event registraiton

Orchid Event Solutions, LLC Adds 8 new languages to its online multilingual event registration software.  Orchid Event Solutions now supports online event registration in Danish, Deutsch, French, Hungarian, Indonesian, Romanian, Russian and Slovak.  

Orchid Event Solutions now provides multilingual online event registration in 16 languages.  

Languages Currently Supported:

  English   Chinese Traditional
  English - UK   Chinese Simplified
  German   French
  Spanish - Spain   Hungarian
  Spanish - Mexico   Romanian
Japanese   Russian
  Korean   Slovak
  Indonesian (New)   Swedish (New)

 

Jodi Durrant, Vice President, Global Events and Recognition at Nu Skin International asserts, "I have had the opportunity to work with Orchid for over 18 years. We have engaged Orchid Event Solutions for our registration and housing for multiple global convention and top leader incentive trips.  Nu Skin has asked a great deal of Orchid as our global markets, conventions and multilingual online event registration needs have grown.  We have looked at numerous registration processes throughout the years, but Orchid stands our as the leader in multilingual event registration.

About Orchid Event Solutions, LLC.

Headquartered in Salt Lake City, Utah, with over 20 years of experience, Orchid Event Solutions provides customized web/mobile event registration services and software to support the unique business needs of our diverse customer base.  Services include customized multi-lingual and multi-currency event registration forms, secure payment processing, Exhibitor registration and complimentary booth personnel allocation, on-site technical and registration staffing support, name badge and ticket production, attendance tracking, CEU management and certification, computer and printer rental and lead retrieval.

As one of the nation’s largest Convention Housing Management companies, Orchid Event Solutions processes over 120,000 hotel reservations annually.  Our focus is to assist event organizers in maximizing their hotel room blocks and minimizing any risk of attrition.  Utilizing the leading hotel booking and management technology, GroupMAX ME by Passkey, we provide our clients and their attendee’s event specific web/mobile booking sites, extensive sub block management, and with GroupMAX ME’s RezHUB technology automated electronic room list management.  Orchid Event Solutions is the official Convention Housing Service Provider for Visit Salt Lake and the Palm Springs Convention & Visitors Authority.

To learn more, visit www.orchideventsolutions.com.   Follow Orchid Event Solutions on Twitter @Orchidevents and on Facebook.

The Housing Connection, LLC Aquires Orchid Event Solutions, LLC

 

Salt Lake City (July 2009)The Housing Connection, LLC, a subsidiary of the Salt Lake Convention & Visitors Bureau, completed the acquisition of Orchid Event Solutions, LLC, effective June 1, 2009, adding to its standing as a leader in registration and housing services within the meeting and events industries.

Event Registration & Convention HousingCollectively, The Housing Connection (THC) and Orchid Event Solutions have been providing registration and housing services to the meeting and event industries for over 20 years. For the past four years, Orchid has been providing registration systems and management support to THC under a multi-year operating agreement. “We started combining registration with housing services seven years ago and have used several registration systems,” said Cliff Doner, Chief Operating Office of THC and the Salt Lake Convention & Visitors Bureau. "We found Orchid to be the best fit for our customers’ needs and also highly compatible with the industry’s leading reservation software system, Passkey. We have worked closely together for such a long time that the operational aspect of completing the transaction was simple and seamless to our customers."

Included with the purchase of Orchid is its highly versatile software and registration expertise that enables THC to provide customized registration processes. “Our customers often have complex and unique requirements for integrating registration results and data with their membership databases, and Orchid consistently delivers superb solutions,” commented Tina Stark, Director of Sales for THC. “Their multilingual capability, including Japanese, Korean, Chinese, Spanish and Russian, are increasingly important part of our success as well."

Processing more than 200,000 transactions annually, THC/Orchid is now one of the largest full service registration and housing providers in the US. “Combining resources has made us more competitive as we continue adding system features and developing new products," said Trent Hansen, Vice President of Business Development and founder of Orchid. “With Orchid’s recent self-service product release, we are now providing solutions to those customers who require Orchid’s systems, but prefer to manage their registration internally."

"The formalization of our long term partnership with Orchid and THC solidifies the SLCVB's reputation for excellence in the services area of the hospitality industry. We remain committed to our private sector businesses and the manner in which they complement our public funding, a situation that we feel is very beneficial to our mission to strengthen Salt Lake’s economy by attracting and providing support to conventions, leisure travelers, and visitors." commented Scott Beck, President/CEO of the Salt Lake Convention & Visitors Bureau.

About The Housing Connection

THC originated in the Sales Department of the Salt Lake Convention & Visitors Bureau, providing housing services to Salt Lake events. Ten years ago, THC licensed a new online reservation management system called Passkey. THC’s expertise with the Passkey system developed quickly and, soon after, THC leveraged its reputation of excellence in housing management and expanded its business, providing housing registration nationwide. THC's clientele includes American Society of Health System Pharmacists; American Chemical Society; American College of Cardiology; American Wind Energy Association; Hearth, Patio & Barbecue Association; Meeting Planners International; National Kidney Foundation; National Sheriffs Association; Novell Brain Share; National Science Teachers Association; and Outdoor Retailer Summer & Winter Market.

About Orchid Event Solutions

Orchid provides registration solutions to the meetings and event industries with a focus on a multilingual and customized process to support complex business logic required by its customers. Orchid has powered the registration for Nu Skin International, Children’s Miracle Network, State of Utah, RightNow Technologies, National Sherriff’s Association, National Kidney Foundation and many others.

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