Convention Housing Management | In-House Customer Care Center

Your attendees experience is the foundation of our success!

When you select Orchid Event Solutions as your Convention Housing Service Provider, your event is supported by a dedicated team of experts. Our expertise and personalization makes the difference, resulting in a better experience for all.

In-house Customer Care Center:

Located in our headquarter building in Salt Lake City
No attendee telephone call or email is outsourced to any third party
Hours: Monday through Friday, 7:00 a.m. to 6:00 p.m. MST
Customer Service Representative are trained on all aspects of your event
Your event is assigned a dedicated toll-free number
Your event is assigned a custom email address
Attendees may call to make, modify and cancel hotel reservations
Representatives are knowledgeable about hotels and destination attractions
Multi-lingual Customer Service Representatives are available

Your Convention Housing Support Team Includes:

Dedicated Account Manager, your day to day contact
Director of Housing Operations oversees your event
Customer Service Coordinator manages our in-house customer care center. Providing event and destination training to our Customer Service Representatives
In-house Graphic Artist

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Formerly The Housing Connection, Orchid Event Solutions, LLC, provides highly customized Online Event Registration and Convention Housing Management services. Orchid is relentless in our efforts to consistently bridge the gap between software and service. Every event is supported by a team of highly qualified and experienced event professionals. We are hyper focused to ensure we fully understand the vision of your business goals, and execute more than 20 years of highly tuned processes to help ensure the success of your event.