In-House Call Center

Excellent Attendee Service is the Foundation of your Events Success.

Your event is supported by a dedicated team of experts. Our expertise and personalization makes the difference, resulting in a better experience for all.

In-house call center:

Our dedicated call center is located in our headquarter building in Salt Lake City - Nothing is outsourced
Hours: Monday through Friday, 7:00 a.m. to 6:00 p.m. MST
Highly trained Customer Service Representative
Your event is assigned a dedicated toll-free number
Your event is assigned a custom email address
Representatives are knowledgeable about hotels and destination attractions
Multi-lingual Customer Service Representatives are available

Your personal support team includes:

Dedicated Account Manager, your day to day contact
Director of Housing Operations oversees your event
Customer Service Coordinator manages our in-house call center. Providing event and destination training to our Customer Service Representatives

Our Call Center Statistics

February 2012	Calls 3,675	Average Talk Time: 3:23
January 2012	Calls 4,248	Average Talk Time: 3:16
December 2011	Calls 3,175	Average Talk Time: 3:08
November 2011	Calls 3,971	Average Talk Time: 2:30
October 2011	Calls 5,680	Average Talk Time: 2:59
September 2011	Calls 4,551	Average Talk Time: 3:01

Follow Us On:

Formerly The Housing Connection, Orchid Event Solutions, LLC, provides highly customized Online Event Registration and Convention Housing Management services. Orchid is relentless in our efforts to consistently bridge the gap between software and service. Every event is supported by a team of highly qualified and experienced event professionals. We are hyper focused to ensure we fully understand the vision of your business goals, and execute more than 20 years of highly tuned processes to help ensure the success of your event.